Hundreds turn out to help neighbors

in Psychology, Public Service

Taking a quick lunch break from the wheelchair ramp he and several others were constructing, Adam Reed said the work of Restoration Weekend wasn’t solely about helping others.

“We’re serving other people, but we’re also serving God,” said Reed as he sat at the rear of Arts of Illusion, a beauty salon whose owner wants to provide better access for her wheelchair-bound patrons. “We’re serving others and glorifying God and the kingdom.”

Reed was among 680 individuals working on 110 projects during the Saturday event organized by Marion First Church of the Nazarene.

Projects in addition to building wheelchair ramps included cleaning gutters, cutting trees, planting flowers and hauling away debris, event coordinator Stephanie McDaniel said.

“We’re just reaching out to the community,” McDaniel said. “This is just such a time of need for things people need to have done that otherwise wouldn’t get done. … Basically, we’re just showing God’s love through tangible acts, acts of things that we can do for people in our community.”

While Reed, joined by his father Norm, was participating for the third time in Restoration Weekend, David Hause was enjoying his initial assignment with the 3-year-old annual event.

“It’s the starting of a ministry where people need to be helping others,” Hause said, adding that he’s assisted others on his own, as well. The size of the Nazarene project impressed him.

“It’s awesome,” he said. “The thought to bring 680 people into one location. … It’s just a way to share Christ with our community. It’s great to see people willing to get out here and do this.”

via Hundreds turn out to help neighbors | marionstar.com | The Marion Star. By John Jarvis

Jonathan Haidt on the moral roots of liberals and conservatives

in Psychology, Public Service

Community builders have to bridge all sorts of divides – of race, religion, money, politics, philosophy. In this TED talk, psychologist Jonathan Haidt gives an overview of how — and why — we evolved to be moral. By understanding more about our moral roots, his hope is that we can learn to be civil and understanding of those whose morals don’t match ours, but who are equally good and moral people on their own terms. Excerpts:

Let’s start at the beginning. What is morality and where does it come from? To find out, my colleague Craig Joseph, and I read through the literature on anthropology, on culture variation in morality and also on evolutionary psychology, looking for matches. What are the sorts of things that people talk about across disciplines, that you find across cultures and even across species? We found five — five best matches, which we call the five foundations of morality.

The first one is harm-care. We’re all mammals here, we all have a lot of neural and hormonal programming that makes us really bond with others, care for others, feel compassion for others, especially the weak and vulnerable. It gives us very strong feelings about those who cause harm. This moral foundation underlies about 70 percent of the moral statements I’ve heard here at TED.

The second foundation is fairness-reciprocity. There’s actually ambiguous evidence as to whether you find reciprocity in other animals, but the evidence for people could not be clearer. We heard about this from Karen Armstrong as the foundation of so many religions. That second foundation underlies the other 30 percent of the moral statements I’ve heard here at TED.

The third foundation is in-group loyalty. You do find groups in the animal kingdom — you do find cooperative groups — but these groups are always either very small or they’re all siblings. It’s only among humans that you find very large groups of people who are able to cooperate, join together into groups — but in this case, groups that are united to fight other groups. This probably comes from our long history of tribal living, of tribal psychology. And this tribal psychology is so deeply pleasurable that even when we don’t have tribes, we go ahead and make them because it’s fun. Sports is to war as pornography is to sex. We get to exercise some ancient, ancient drives.

The fourth foundation is authority-respect. Here you see submissive gestures from two members of very closely related species — but authority in humans is not so closely based on power and brutality, as it is in other primates. It’s based on more voluntary deference, and even elements of love, at times.

The fifth foundation is purity-sanctity. It’s about any kind of ideology, any kind of idea that tells you that you can attain virtue by controlling what you do with your body, by controlling what you put into your body. And while the political right may moralize sex much more, the political left is really doing a lot of it with food. Food is becoming extremely moralized nowadays, and a lot of it is ideas about purity, about what you’re willing to touch or put into your body.

I believe these are the five best candidates for what’s written on the first draft of the moral mind. I think this is what we come with at least, a preparedness to learn all of these things.

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Daniel Goleman on compassion

in Psychology, Public Service

Excerpts:

There’s a new field in brain science, social neuroscience. This studies the circuitry in two people’s brains that activates while they interact. And the new thinking about compassion from social neuroscience is that our default wiring is to help. That is to say, if we attend to the other person, we automatically empathize, we automatically feel with them. There are these newly identified neurons, mirror neurons, that act like a neuro Wi-Fi, activating in our brain exactly the areas activated in theirs. We feel “with” automatically. And if that person is in need, if that person is suffering, we’re automatically prepared to help. At least that’s the argument.

But then the question is: Why don’t we? And I think this speaks to a spectrum that goes from complete self-absorption, to noticing, to empathy and to compassion. And the simple fact is, if we are focused on ourselves, if we’re preoccupied, as we so often are throughout the day, we don’t really fully notice the other. And this difference between the self and the other focus can be very subtle.

Some time ago when I was working for the New York Times, it was in the ’80s, I did an article on what was then a new problem in New York — it was homeless people on the streets. And I spent a couple of weeks going around with a social work agency that ministered to the homeless. And I realized seeing the homeless through their eyes that almost all of them were psychiatric patients that had nowhere to go. They had a diagnosis. It made me — what it did was to shake me out of the urban trance where, when we see, when we’re passing someone who’s homeless in the periphery of our vision, it stays on the periphery. We don’t notice and therefore we don’t act.

One day soon after that — it was a Friday — at the end of the day, I went down — I was going down to the subway. It was rush hour and thousands of people were streaming down the stairs. And all of a sudden as I was going down the stairs I noticed that there was a man slumped to the side, shirtless, not moving, and people were just stepping over him — hundreds and hundreds of people. And because my urban trance had been somehow weakened, I found myself stopping to find out what was wrong. The moment I stopped, half a dozen other people immediately ringed the same guy. And we found out that he was Hispanic, he didn’t speak any English, he had no money, he’d been wandering the streets for days, starving, and he’s fainted from hunger. Immediately someone went to get orange juice, someone brought a hotdog, someone brought a subway cop. This guy was back on his feet immediately. But all it took was that simple act of noticing. And so I’m optimistic.

via Daniel Goleman on compassion | Video on TED.com.

Emotional competence in public service

in Psychology, Public Service

Listed below are competencies extracted from the Emotional Competence Framework of the Consortium for Research on Emotional Intelligence in Organizations. They are the competencies that I think matter most to the effectiveness of people who help people.

Outstanding service providers:

  • Realize the links between their feelings and what they think, do, and say
  • Have a guiding awareness of their values and goals
  • Are reflective, learning from experience
  • Are open to candid feedback, new perspectives, continuous learning, and self-development
  • Are able to show a sense of humor and perspective about themselves
  • Can voice views that are unpopular and go out on a limb for what is right
  • Are decisive, able to make sound decisions despite uncertainties and pressures
  • Manage their impulsive feelings and distressing emotions well
  • Stay composed, positive, and unflappable even in trying moments
  • Think clearly and stay focused under pressure
  • Act ethically and are above reproach
  • Build trust through their reliability and authenticity
  • Admit their own mistakes
  • Meet commitments and keep promises
  • Hold themselves accountable for meeting their objectives
  • Are organized and careful in their work
  • Smoothly handle multiple demands, shifting priorities, and rapid change
  • Adapt their responses and tactics to fit fluid circumstances
  • Seek out fresh ideas from a wide variety of sources
  • Entertain original solutions to problems
  • Generate new ideas
  • Are results-oriented, with a high drive to meet their objectives and standards
  • Set challenging goals and take calculated risks
  • Pursue information to reduce uncertainty and find ways to do better
  • Learn how to improve their performance
  • Readily make personal or group sacrifices to meet a larger organizational goal
  • Find a sense of purpose in the larger mission
  • Pursue goals beyond what’s required or expected of them
  • Cut through red tape and bend the rules when necessary to get the job done
  • Persist in seeking goals despite obstacles and setbacks
  • Are attentive to emotional cues and listen well
  • Show sensitivity and understand others’ perspectives
  • Help out based on understanding other people’s needs and feelings
  • Understand the client’s needs and match them to services or products
  • Seek ways to increase the client’s satisfaction
  • Gladly offer appropriate assistance
  • Grasp a client’s perspective, acting as a trusted advisor
  • Are skilled at persuasion
  • Fine-tune presentations to appeal to the listener
  • Are effective in give-and-take, registering emotional cues in attuning their message
  • Deal with difficult issues straightforwardly
  • Handle difficult people and tense situations with diplomacy and tact
  • Orchestrate win-win solutions

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